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The safety and well being of our guests and our team is of the highest priority. We will follow strict guidelines from the New Hampshire Department of Health, the CDC, and guidelines provided by the American Hotel and Lodging Association’s “Stay Safe” program which was developed in conjunction with hotel industry leaders.

In General:

  • All team members are screened at the beginning of each shift with a temperature check (and completion of New Hampshire Health questionnaire)
  • All guests will be required at the time of check in (or via email prior to arrival) to complete a screening questionnaire/Certificate of Compliance from the NH Department of Health for each person in the party.
  • Washing hands and use of hand sanitizer with sanitation stations throughout the inn with strict schedule of hourly hand sanitation by all team members
  • Front of House Signage indicating physical distancing practices, hand cleaning and use of PPE
  • Back of House Signage for employees related to hand sanitation and proper use of PPE
  • Swift response and immediate reporting of any presumed cases of COVID-19 to the New Hampshire Department of Health

Cleaning Products and Protocols:

  • Use of EPA Approved disinfectants that meet CDC N list requirements
  • Public Spaces and Communal Areas are sprayed with a electrostatic system that meets or exceeds EPA and CDC cleaned and disinfected multiple times per day with an emphasis on frequent contact with hard, on-porous surfaces
  • In the event of a presumptive case of COVID-19 the affected guest room shall be removed from service and quarantined and not returned to service until after professionally cleaned by a specialized cleaning service.
  • Tuckerman's Restaurant & Tavern is following all the same guidelines as the Inn. Practicing limited in-person contact. Distancing will be observed as well as use of facemasks by front of the house personnel and facemasks and gloves by all food production
    personnel. Minimal items will be placed on the table.

Guest Rooms and Housekeeping Service:

  • Housekeeping staff will not enter rooms during a stay to comply with established safety protocols. Note that some of the amenities usually offered in our guest rooms will not be available.
  • Guest Rooms cleaning protocols require that particular attention is paid to high-touch items
  • Linens, towels and laundry are washed in accordance with CDC guidelines
  • For the most part, rooms will be left untouched for a least 24 hours after a guest has checked out before cleaning by our staff
  • We have initiated the use of an Electrostatic Sprayer. We will be using this tool to sanitize public areas even more frequently and as an added defense in guest rooms we enter within 24 hours of checkout.

Physical Distancing:

  • Following CDC guidelines guests are advised to practice physical distancing by standing at least six feet away from other groups or people not traveling with them, including any area where guests and staff queue. Such areas shall be clearly marked.
  • Furniture has been re-arranged to promote distancing
  • Meeting spaces: once group gatherings will be allowed arrangements will allow for proper physical distancing
  • Front Desk agents will practice distancing. Our front desk is outfitted with screens to support distancing while allowing personal interaction with guests. Queuing is discouraged. Upon arrival guests are pre-assigned rooms and rooms will be pre-inspected, minimizing, length of contact. Health Compliance documents are completed at a separate station as guests enter the hotel.
    Team members will practice physical distancing from guests and from each other, whenever possible.

Training:

All employees receive COVID-19 safety and facilities protocols training following recommendations by the CDC, and the New Hampshire Department of Health.

© 2012-2019 New England Inn & Lodge • P O Box 100, Intervale, New Hampshire 03845 • 603-356-5541 • All Rights Reserved.